Support

Quickstart Guide

This two-page PDF gives you an overview of QuickSee operation, to have you taking measurements in just a few minutes. Make sure QuickSee is charged before starting!

Quickstart Video

These short videos give you an overview of preparing QuickSee and a patient for an autorefraction measurement, and performing the measurement.

Overview

Measuring children

Contact us

Need a little more help to get started? Run into an issue? Please contact us for help.

QuickSee Firmware Update

This update to the software on QuickSee improves usability in battery level and alignment. You will use the QuickSee Companion App on a smartphone to update the firmware.

Pairing your QuickSee with the QuickSee Companion App for the first time:

Download the free “QuickSee Companion App” from the Google Play store.
You will be prompted to turn on the Bluetooth on your phone and on your QuickSee.
The QuickSee Companion App will scan for available Bluetooth devices. Once you see your QuickSee device, select it from the list.
Enter your QuickSee’s serial number. You may also use your camera to scan the QR code found behind the magnetic eye-cap.
Once your phone and QuickSee are paired, continue to “Update your QuickSee Firmware,” below.

Update your QuickSee Firmware

Before you start:

We recommend you connect QuickSee to power during the update procedure.
QuickSee is updated with the QuickSee Companion App for smartphones. If you have not already paired your QuickSee with a Companion App, see “Pairing your QuickSee with the QuickSee Companion App for the first time,” above.

On the main screen, tap the Update Firmware tab on the top of the screen (Figure 1).

Figure 1

Tap the icon to check if there is a later available version for the device (Figure 2). Note: The Companion App must be connected to the Internet to check for new firmware.

Figure 2

If there is no new version of the firmware, you will see your installed version and a check mark (Figure 3). You're all set!

Figure 3

If there is a new version available, you will be asked if you want to install the update (Figure 4). Tap the Check for new firmware button to proceed with the update.

Figure 4

When you tap the Check for new firmware button, the new QuickSee firmware is downloaded to the Companion App, transferred to the QuickSee, and installed, in that order (Figure 5, Figure 6, Figure 7, Figure 8).

Figure 5

Figure 6

Figure 7

Figure 8

QuickSee will inform you that it must reboot to complete the installation. Tap the Check for new firmware button to confirm the reboot (Figure 9 and Figure 10).

Figure 9

Figure 10