SALES & RETURN POLICY

Thanks for shopping at https://plenoptika.com, we appreciate your business. By purchasing a QuickSee device at https://plenoptika.com, you agree to the terms of this Sales & Return Policy, along with: our General Terms and Conditions of Sale, Website Terms of Service, and Privacy Policy. Please note that we may amend these terms and conditions at any time.  Please visit https://plenoptika.com to check for the most current terms and policies.

Return Policy  

Please contact PlenOptika before returning any Product for any reason by emailing returns@plenoptika.com.

PlenOptika will not accept the return of any product if PlenOptika has not approved the return in advance and provided you with a Returned Materials Authorization number (“RMA”).

All returns must be packaged as instructed by PlenOptika and labeled with the assigned RMA number. Product returned must be in accordance with the PlenOptika’s Shipping and Returned Materials Authorization Procedure.

You must return the Product within ten (10) business days of issuance of an RMA number. PlenOptika will repair or replace (at its option) defective or nonconforming Product covered by the warranty described in the General Terms and Conditions of Sale that are returned within ten (10) business days.

Claims for shortages, errors in delivery, or defects apparent on visual inspection must be made in writing to PlenOptika within five (5) business days after receipt of shipment. Buyer’s failure to give timely notice of the same shall constitute unqualified acceptance of such shipment.

PlenOptika reserves the right to refuse any return of Product(s) that are not defective or nonconforming, not covered by the warranty described in the General Terms and Conditions of Sale, or whose defects were caused by improper use, storage, or handling.

Products can be returned only in the country or region in which they were originally purchased.

Product Availability & Pricing

You may place orders for Products at our website https://plenoptika.com/.  Please note that Products may have limited quantities, and we reserve the right to change quantities available for purchase at any time. If your order is confirmed by us and we subsequently learn that we cannot supply the ordered Product, we will cancel the order and refund your purchase price in full. We will have no other liability for cancelling an order due to limited availability.

All prices are shown in U.S. dollars. Prices on our website does not include any shipping or handling charges or taxes, which will be charged at checkout. Prices for our Products are subject to change without notice. All descriptions of Products or Product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance.

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers, Product shipping charges, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time.

Orders and Credit Card Payments via the Website

If you place an order via our online store, we will ask you for your name, phone number, e-mail address, shipping and billing address, and other information so we can fulfill your order. Please note that we use a third party payment service provider, and by providing this information to us, you are simultaneously providing the same information to our provider.

You understand that payment processing and storage of your credit card information are handled by Shopify, Inc. via Shopify Pay Services.  Shopify, Inc. in turn uses Stripe, Inc. to process payments.  All of the information that is provided to Shopify is also provided to Stripe. Shopify/Stripe will collect your credit card information and charge your credit card for the order, as further detailed below.

By using your credit card to make a payment on this website, you agree to comply with the terms and conditions set forth at https://www.shopify.com/legal/terms and https://pay.shopify.com/en/tos-privacy-policy#terms-of-service. Please review these terms and conditions, and please note that PlenOptika is not a party to these terms and conditions.

For more information about Shopify’s privacy practices, you should review https://www.shopify.com/legal/privacy and for more information about Stripe’s privacy practices, you should review https://stripe.com/us/privacy. Reviewing these policies will help you understand how these entities collect, use and safeguard the information you provide as part of a credit card transaction on our Website.

You agree to provide current, complete and accurate credit card and account information for all purchases made on our Website. You agree to make all payments for any order placed by you.

Neither Shopify nor Stripe is a bank or a money services business (“MSB”) nor do they offer banking or MSB services as defined by the United States Department of Treasury.

Shopify/Stripe may add or remove one or more types of cards as a supported payment card any time without prior notice to you, including, without limitation, any international credit cards. If you are paying for your order with a credit card issued outside of the United States, and such credit card is accepted by Shopify/Stripe, your purchase price may change with the exchange rate, and you may be charged a conversion fee by your bank or credit card.  Please contact your back or credit card company for more information regarding their specific policies for international purchases.

PlenOptika, Shopify and Stripe maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding that is stored in their servers from unauthorized access and accidental loss or modification. However, PlenOptika, Shopify, and Stripe cannot guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes. You acknowledge that you provide this personal information regarding at your own risk.

Some or all of the payment services may be provided from systems located within the United States or countries outside of the United States. As such, your cardholder data  may be transferred, processed and stored outside of the United States and may be subject to disclosure as required by applicable law.

Order Acceptance

Our products are for use by and sale to medical professionals, medical researchers, medical students, universities offering medical studies, health care organizations, vision scientists, vision researchers, non-profit organizations, and other individuals or organizations of a similar nature.  If you have questions about whether you are an authorized user or not, please contact us at sales@plenoptika.com.  We further reserve the right to request information about your medical practice and medical license at any time and may reject an order in our sole discretion if such information is not provided.

All orders are subject to acceptance by PlenOptika. We reserve the right, in our sole discretion and at any time, to refuse or cancel any order you place with us or limit the quantity of your order. This includes, but is not limited to, orders made per person, per address, per order, per account, and per credit card; as well as any order that we believe is placed by an unauthorized dealer, reseller, or distributor, or with the intent to resell, reverse engineer, or otherwise misuse the Product.

Once we receive your order, we will send you an email confirmation.  Please note, however, that our email confirmation is not acceptance of your order. If we cancel an order, you will receive a refund of any amounts that may have been billed to you for the canceled portion of your order. We will have no other liability for cancelling an order for any reason.

All offers are void where prohibited.

Shipping & Delivery

PlenOptika will ship Product: a) DAP (Incoterms 2010), (Destination shall be reasonably accessible by a standard carrier, i.e., USPS, UPS or other carrier selected by PlenOptika) for United States of America (USA) sales and shipping costs and all associated charges will be included at the time the order is placed; b) FCA, Madurai, India (Incoterms 2010) for all other international sales outside the USA.

PlenOptika will attempt to deliver orders in a single shipment. However, PlenOptika reserves the right to make delivery by installments.

Please note that many factors and events may impact the actual delivery of your order, many of which are beyond our control once the product leaves our warehouse.  PlenOptika will use commercially reasonable efforts to meet the delivery dates quoted or acknowledged, however we are not responsible or liable for any late deliveries.

All products are subject to U.S. and any other applicable export control laws and regulations.